Select an item which best describes the problem. Where do I get the RealPlayer? What version of the RealPlayer do I need? How do I install the RealPlayer? I don't understand how to download a file from the Internet. I downloaded the file but can't find it to continue the installation. I can not hear the lectures. I use AOL, Prodigy, or Compuserve and can not get the player to work. I can hear the sound but it is garbled. I can not login to the lectures. I can not get into WebCT. Other - Please describe in the area provided below.

Select your operating system Windows Mac OS 9.x or earlier Mac OS X

Choose your processor type. Pentium 486 Macintosh PowerPC Other

Select the speed that you connect to the Internet. 14.4 kbps modem 28.8 kbps modem 56 kbps modem DSL or Cable modem ISDN or Frame Relay T1 T3 or greater Other/Don't know

Select your Internet Service Provider. AOL, Compuserve, Prodigy, etc. Local ISP. Connecting from my school. Other

In the space below explain in as much detail as you can the nature of the problem that you are having. Include the text of any error messages that might be occuring.